August 25, 2012
The apotheosis of Best Buy
Posting is going to be sporadic until further notice. My valiant, ancient laptop died spectacularly yesterday having stood in the stead of a vareity of malfunctioning machines over the years. My ludicrously fast desktop is still down for the count, its CPU fan still out of order.
The state of play: Best Buy will sell you a three year, in home warranty but they have no intention of helping you repair a malfunctioning machine until it is out from under its manufacturer's warranty. In most cases, this means their 3 year service plan is actually a 2 year service plan and, I would have thought, a class action suit in the waiting. Lawyers of Canada may contact me via the side bar to the main page of this blog.
In the meantime, Asus (rhymes with "Jesus") (if you are Spanish speaking) (who knew?), quite understandably need the model number and serial number of the device Best Buy sold me. These are, along with the warranty card, nowhere to be found on the case or shipping box. The classic Catch 22, we won't tell you your serial number or model number when we sell you this machine. You will need both pieces of inforrmation should you ever attempt to hold us to the warranty we sold you with it.
In fairness to Asus, they are now examining the invoice from Best Buy. Rest assured, Asus and Best Buy will honour their commitments to the letter - if in abeyancve of the spirit - of the contract we agreed even if I have to take them to court to encourage them to do so. But I don't expect them to do so any time soon. In the meantime, I will post here as opportunity presents.
Don't buy anything from Best Buy.
Yours in seething rage.
Posted by Ghost of a flea at August 25, 2012 10:02 AM