Ghost of a flea

Adventures in customer service: FedEx

You have been connected to Edward .
Flea: Hello Edward,
Edward : Hello Flea, thanks for visiting FedEx.ca! How may I help you today?
Flea: I am looking for a contact email or the correct postal address to file a complaint to FedEx regarding the billing of a shipment and, more importantly, regarding your telephone customer service.
Flea: This information should be made clearly available at your website and it is not.
Flea: "FedEx is committed to delivering quality service, especially when you need support. Just e-mail, write or call us at 1.800.GoFedEx 1.800.463.3339."
Flea: Yet no email address is apparent.
Flea: I would be grateful if you could provide me with the contact name of the manager for FedEx customer service in Canada.
Edward : We do not have a general email address, the mailing address is 5985 Explorer Drive, Mississauga, ON., L4W 5K6
Flea: I am not looking for a general email address. I am looking for a FedEx Customer Support email address.
Edward : We do not have one
Flea: Please refer to: http://www.fedex.com/ca_english/contactus/
Flea: Please read the sentence underneath the words "Contact Us"
Flea: You can now refer me to your manager.
Flea: Thank you.
Edward : I am sorry but there are no manager on this chat service, to speak to one directly you would need to contact 1-800-463-3339 and ask to speak to a manager at extension 100
Edward : The link on the site for Questions or feedback is where you would file any type of complaint
Flea: The website clearly specifies email. You apparently do not have a web browser handly.
Flea: "handy"
Flea: "Contact Us: Just e-mail, write or call us."
Edward : Yes I do I am sorry that the information is misleading but we do not have a customer service support email address available
Flea: In that case, I have something else to add to my letter to FedEx, including the fact your Customer Service is unaware your main Customer Service portal for Canada offers "e-mail" service but does not in fact do so. I take it you have no intention of alerting anyone to the problem.
Flea: Do you have a contact name for me or am I supposed to send my letter to the address you have provided and hope somebody reads it?
Edward : You may direct this to our CEO Lisa Lisson
Flea: Thank you.

Posted by Ghost of a flea at March 10, 2012 04:47 AM